When you purchase from this web store, your credit card information is sent (using Secure Socket Layer - SSL) to a central processing center where it is validated and the purchase is debited from your account. We retain only the last 4 digits of the credit card for reference - your full credit card number is not kept in our database.

For the Vosity Online store's privacy policy, click on the following link ... Privacy Policy

Fill in and submit a Support Form. In the "problem description" input area, provide us with the name on the credit card used, the last four digits of the credit card, the name on the card and the email address used at the time of purchase. Also, provide us with your phone number in case we need to speak with you about your order.

Depending on the return policy offered for the products being sold, typically a return will be processed once you fill in the Support Form and provide your order information; Order ID, name on credit card used, last four digits of credit card and email address provided at the time of order. The return will be processed within 48 hours and will be credited back to your credit card within 5-7 days. Please review the store's return policy for further details.

Send us both of your Order IDs and identify which Order ID you want to recieve a credit for, using this link ... Support Form. Typically these will take 3-5 days to process but can take up to two weeks depending on your bank or credit card company.

The store is set up to identify a member with a "cookie" that is on your PC and contains your member information. For certain promotions, members will receive a discounted price for certain products, and non-members will be offerred the standard price.

Some emails are temporary or to email addresses that are not "valid" for order validation. If you haven't received a confirmation email within 24 hours, fill in the Support Form and provide us with the name on credit card used, last four digits of credit card, email address provided at the time of order and your day-time phone number where you can be reached. We will contact you to get you your ORDER ID and download link.

This problem is caused by your Internet Explorer setings. First, you need to clear your cache. To do so, launch your Internet Explorer browser. Click on "Tools", then "Internet Options", then "Delete Cookies/Delete Files" (or both if both buttons are provided). Press OK to close browser and return to the desktop. Then empty your Recycle bin. Then Log in again. Next, you need to lower your privacy settings, to accept all cookies. To do so, click "Tools", then "Internet Options", then "Privacy" and lower the slide bar all the way down to "ACCEPT ALL COOKIES". Then click "Apply", then click "OK".

Here are some common reasons for download problems:

1) To enable downloads on your PC, you may need to clear your cache.To do so, launch your Internet Explorer browser. Click on "Tools", then "Internet Options", then "Delete Cookies/Delete Files" (or both if both buttons are provided). Press "OK" to close browser and return to the desktop. Then empty your Recycle bin. Then Log in again;

2) You may need to lower your privacy settings, to accept all cookies. To do so, click "Tools", then "Internet Options", then "Privacy" and lower the slide bar all the way down to "ACCEPT ALL COOKIES". Then click "Apply", then click "OK";

3) On some Macs, it tries to download a file called "getfileak.asp". Rename this file to "track1.mp3" for the first download, "track2.mp3" for the 2nd download, and so on.

Now, to get your downloads, click on this link enter your Order ID, and click the SUBMIT button. Remember to "right-click" on the DOWNLOAD button and then select "Save Target As". Then specify where to store the MP3 file on your PC.

If you are still having problems, let us know and we will process a return for your order. Then you can just go back to the Glenn Beck store and order the CD version.

On some Macs, it tries to download a file called "getfileak.asp". Rename this file to "track1.mp3" for the first download, "track2.mp3" for the 2nd download, and so on.

Login to your account and look at your product order. Next to your product order, a "Download" button will be present, if a download exists for that product. Make sure to read the download instructions on the download page. Click on the "Download" button to re-download your product.

Fill in the Support Form and let us know what happened. We will update your download count to enable you to re-get your downloads. Once we email you that your download counts have been updated, login to your account and look at your product order. Next to your product order, a "Download" button will be present, if a download exists for that product. Make sure to read the download instructions on the download page. Click on the "Download" button to get your downloads.

If you are using Netscape:
    Right-Click and select "Save Link Target As..."
If you are using Mozilla:
    Right-Click and select "Save Link Target As..."
If you are using Opera:
    Right-Click and select "Save Target As..."
If you are using Konqueror (KDE):
    Right-Click and select "Save Link As..."
If you still have difficulties ask for a refund and then you can purchase the CD.

If you decide not to purchase our Extended Download Service (EDS) and you lose your download for whatever reasons, you will need to repurchase the product at the then current sales price.

No. You must purchase the Extended Download Service at the time of purchasing the downloadable product. You cannot purchase this service by itself.

Perform the following steps; Step 1: Navigate to http://www.STORENAME.com/download.asp, where "STORENAME" is the name of the store you purchased the product from, and Step 2: Enter your ORDER ID, sent to you in your purchase confirmation email.

One Extended Download Service is good for only one copy. You cannot purchase one copy of a download and download it on multiple computers. If you changed computers or purchased a new computer and deleted or uninstalled the program from your old computer, you would be eligible for a new download of a previously purchased program.

Only the End User who purchased the program is entitled to the use of this service. Should you provide the password and login details to any other user who attempts to make multiple copies through use of the Extended Download Service you shall be considered in violation of the End User License Agreement and subject to liability for its breach and for violation of the terms and conditions of the Extended Download Service.

As indicated in the terms and conditions for this service, the End User shall not be entilted to any refund on the Service for any reason. To the extent you make mutliple downloads of any program subject to the Extended Download Service and in violation of the applicable End User License Agreement, your rights to future downloads shall be forfeited an no refund shall be granted.