We are committed to providing timely responses to emailed support queries within a typical business day. Most responses will be responded to within a few hours.

Frequently Asked Questions Please click on the arrow to look for the question and answer for your issue. Questions relating to Classroom Materials: 1). What are the products system requirements? Questions relating to Orders: 1). How secure is my credit card information? 2). What is the privacy policy for this online store? 3). I've lost my Order ID, how do I get it back? 4). I bought a product and I want to return it. How does this work? 5). I accidently bought a product twice. What should I do? 6). I did not receive a confirmation email for my order. Why? Questions relating to Downloads: 1). When I try to download, I get an "Access Denied" message. What should I do? 2). I am having trouble gettings the downloads, what should I do? 3). I need to re-download the product, how do I re-get my download? 4). I do not have Internet Explorer. How do I get my downloads?

Book-related or General Issues To email our support staff about other product-specific or general issues, click here. Order or License-related Issues To email our support staff about other order or licensing issues, click here.